Frequently Asked Questions.
01. About Arturia
Who are we? What makes Arturia different?
Arturia offers a distinctive collection of Stainless Steel, Ceramic, and Sterling Silver Jewellery. We provide a seamless online shopping experience with high-quality, curated designs.
Where is Arturia located?
We are based in Delhi, India, crafting and delivering unique jewelry pieces from this vibrant city.
Where is your jewellery made?
All our jewellery is crafted by skilled artisans and sourced from trusted international partners, ensuring the highest quality and design standards.
Does Arturia have a catalog?
Yes, we offer a catalog. You can request it by sending a message on WhatsApp at +91-9311122789 or by emailing us at support@arturia.in.
Arturia
Do you offer additional discounts?
No, our prices are transparent and competitive. We offer jewellery directly from the manufacturer, eliminating extra costs like rent and inventory, allowing us to pass savings to our customers.
Do you sell gift cards?
Yes, you can purchase Arturia Gift Cards, which are valid for jewellery purchases on arturia.in. Please contact our customer service team for assistance.
I can’t find a piece I wanted on the site anymore. Can I still order it?
Occasionally, we discontinue or move products. If you can’t find an item, contact our customer service team, and we will do our best to assist.
02. Delivery
How much does it cost to have an Arturia product delivered?
We offer free shipping on all orders within India.
What is the estimated delivery time?
Delivery times depend on the product and your location. Ready-to-ship items typically arrive within 2 to 10 business days, while made-to-order pieces may take 2 to 19 business days.
How will my order be delivered?
We ship orders through reputable courier services. Please check if we deliver to your pincode at checkout.
Is my product safe during delivery?
Yes, all jewelry is shipped in tamper-proof packaging and fully insured until it reaches your doorstep. Please do not accept packages that appear tampered with.
Do you deliver internationally?
Yes, we deliver our products worldwide.
Can I change my shipping address after placing an order?
If your order has not yet been dispatched, you can update the shipping address by contacting our customer service team.
03. Returns and Exchanges
What is your Money Back Policy?
We offer a 10-day money-back policy. If you are not satisfied with your purchase, you can return the product for a full refund, provided it passes our quality check and is in its original condition. This policy applies only to orders within India.
Will I be charged for shipping when returning a product?
The customer is responsible for courier charges for returning items. Free returns are available if you visit our store for exchanges.
What is your Exchange & Buy-back Policy?
We offer a Lifetime Exchange policy for Arturia jewellery. You can exchange items for up to 50% of their value after passing a quality check. The exchange value will be credited to your account as Maya Gift Card Credits.
04. Making an Online Purchase
How do I place an order?
Follow these steps:
- Select your jewellery piece and add it to your cart.
- Proceed to checkout or continue shopping.
- Enter your email and shipping details.
- Choose your payment method and place the order.
- You will receive an order confirmation email.
Can I order by phone?
Yes, contact our customer service team to place an order over the phone.
How do I track my order?
Log in to your Arturia account and view the “Order History” section to track your shipment.
05. Payments
How do I make a payment?
We accept multiple payment methods including Credit/Debit Cards and Net Banking. All transactions are secure, with SSL encryption to protect your information.
Are there any hidden costs?
No, the price you see on the product page is the final price. There are no hidden charges.
How long will it take to receive a refund?
Refunds are processed within 2-3 working days of receiving the returned item after passing the quality check.
06. After Purchase Questions
What if the ring I bought doesn’t fit?
We offer free resizing within 10 days of purchase. If the design doesn’t allow resizing, we will replace it with a new size. Charges may apply after 10 days.
What if there’s a problem with my purchase?
If you are not satisfied with the product quality, you can return it within 10 days for a full refund as per our policy. After this period, we offer a Lifetime Exchange option, allowing you to exchange the item for up to 50% of its value towards your next purchase. Since all our products are imported, repair services are not available. However, our refund and exchange policies ensure that you always receive value for your purchase.
05. Policies
10-day money-back policy
You can return your purchase within 10 days for a full refund, provided it’s in its original condition and passes the quality check. This applies to orders within India.
Lifetime Exchange & Buy-Back Policy
We offer a lifetime exchange policy for Arturia jewellery. You can exchange your purchase for up to 50% of its value, credited as Maya Gift Card Credits, valid for 365 days.
Gift Cards
Terms and conditions for Arturia Gift Cards:
- Valid for 365 days from the date of issue.
- Can be used for any Arturia jewellery purchase.
- Multiple gift cards can be used in one transaction.